Shipping & Delivery Policy
At thepatterncollections.com, we are committed to ensuring your carefully chosen items arrive safely and securely. We understand that receiving your order is an important part of your experience with us, and we strive to make our shipping process as seamless and transparent as possible.
Order Processing & Dispatch
Once your order is successfully placed and payment is confirmed, our team springs into action. All orders are processed within 1-3 business days, excluding weekends and public holidays. During high-volume periods such as sales or new collection launches, processing times may be slightly extended. You will receive an email notification once your order has been processed and handed over to our shipping partner, complete with tracking information to follow its journey to you.
Shipping Partners & Methods
We partner with reputable and reliable national and international courier services to deliver your orders. The specific carrier and service level may vary depending on your delivery destination and the selected shipping option at checkout. Each parcel is packed with great care to protect your items during transit, using sustainable and protective packaging materials wherever possible.
Domestic Shipping
We offer several shipping options for destinations within our primary country of operation. These range from standard economy shipping to expedited services. The available options and estimated delivery windows will be clearly displayed at checkout based on your location.
International Shipping
We are delighted to ship to numerous countries worldwide. International orders are subject to customs procedures and import duties or taxes, which are the responsibility of the recipient upon arrival in the destination country. We are unable to estimate or cover these charges, as they vary greatly by country and are determined solely by local authorities. We declare the full value of the contents on all international shipments as required by law.
Order Tracking & Communication
Upon dispatch, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s progress. We encourage you to use this tool for the most current delivery estimates. Please ensure your shipping address and contact information are entered accurately during checkout, as we cannot be held responsible for delays or losses due to incorrect information.
Delivery & Receiving Your Order
It is the customer’s responsibility to ensure someone is available to receive the shipment. If a delivery attempt is unsuccessful, our carrier will typically leave a notice with instructions for redelivery or pickup. We are not liable for packages once they are marked as delivered by the carrier. For any concerns regarding delivery status, please contact the carrier directly using your provided tracking number.
Shipping Delays & Force Majeure
While we and our carriers make every effort to meet estimated delivery timelines, occasional delays can happen due to factors beyond our control. These may include, but are not limited to, severe weather, natural disasters, global health events, customs inspections, or carrier logistical issues. We appreciate your patience and understanding in such circumstances.
Lost or Damaged Shipments
In the rare event that your package is lost in transit or arrives damaged, please contact our customer service team within 14 days of the estimated delivery date. We will initiate an investigation with the carrier to resolve the issue promptly. Please retain all original packaging for damaged items, as this may be required during the claims process.
Returns & Exchanges
Please note that this policy covers the shipment of orders to you. For information regarding returns, exchanges, or refunds for shipped items, kindly refer to our dedicated Returns & Refunds Policy available on our website.
We continuously review our shipping network to improve reliability and efficiency. Thank you for trusting thepatterncollections.com. We are honored to deliver our unique products to your doorstep.